Our Strategy and Team

DCRM Solutions’ virtual staff are the eyes, ears and voice of the services that we provide. We deliver the feel of an on-site, physical presence and are available 24/7/365 to offer live interactive, reactive and proactive video monitoring and much, much more.

  • We continuously monitor our team with the goal of constant improvement.
  • We respond to our customers’ unique challenges and follow their site-specific protocols with scripted processes to ensure that every interaction is handled consistently and with the utmost quality.
  • We are professionally trained to handle a wide variety of reactive and proactive events and can anticipate behavior to promptly resolve situations.
  • We work with on-site staff, security and local police.
  • We can add prerecorded or live audio to our service packages to allow for immediate intervention.
  • We create safer, more productive environments for staff, employees, visitors, guests and customers and can provide reliable visual confirmation to supply valuable information to those who need it.
  • We employ redundant, cloud-based back-up of video recordings in our digital archival systems.